Shipping Policy

Order Processing

• Orders are processed within 1–2 business days after payment confirmation.

• You will receive an email notification once your order has been shipped.

Shipping Rates & Delivery Times

• Domestic (Switzerland/your home market): Standard delivery in 2–5 business days.

• Europe: Standard delivery in 5–10 business days.

• International: Delivery in 7–15 business days, depending on the destination.

• Shipping rates are calculated at checkout based on weight, destination, and selected service.

Carriers

We ship with reliable carriers such as Swiss Post / DHL / UPS / FedEx. A tracking number will be provided once your order has been dispatched.

Customs, Duties & Taxes

• International shipments may be subject to import duties and taxes, which are the responsibility of the customer.

• Ribunok is not responsible for delays caused by customs clearance.

Order Tracking

• Once your order ships, you will receive a confirmation email with a tracking link.

• Tracking updates may take 24–48 hours to appear.

Shipping Restrictions

• We do not ship to P.O. boxes or APO/FPO addresses.

• Certain products may have country-specific restrictions due to regulations.

Delays

While we strive to deliver on time, Ribunok is not liable for delays caused by the carrier, customs, or unforeseen events beyond our control.

Lost or Damaged Packages

• If your package is lost or arrives damaged, contact us within 7 days of delivery at [your contact email].

• We will work with the carrier to resolve the issue.