Return Policy
Items purchased within 14 days are eligible for refunds if you have not used the thing. The refund will be issued in the form of store credit (a Credit Note) to be used within the entire shop for a year. After a year, if not used, they are automatically credited back to your credit card.
Pick-up-Point Locator
Depending on our partnerships, we might open Pick-up-Points in different countries. This option will show when Ribunok entertain pop-up stores but it is not a guarantee that the option is present everywhere. This is why filling your shipping address is the best way for us to honor the order.
If you selected a Pick-up-Point, please note that cash-on-hand is not accepted but payment by credit card is.
Door-to-door shipping service
For orders shipping to Switzerland and countries in the European Union, we offer standard shipping for a flat fee of CHF 15 per order and expedited shipping for a flat fee of CHF 25 per order.
Orders over CHF 50 USD (excluding duties, taxes, and shipping) will receive free standard shipping.
International Parcel Delivery
For all other international countries, we offer expedited shipping for a flat fee of CHF 25 per order. Orders over CHF 500 USD (excluding duties, taxes, and shipping) will receive free standard shipping.
- All in-stock orders (both standard and expedited) are processed within 1-2 business days.
- Orders that requires sea or air shipping might be delayed and require a special quote. Contact us for more information once you have submitted your order.
- If you are buying from the US please check the shipping costs options are various options might impact your final cost